Persuasive Communication

Persuasive Communication

This powerful and informative class will assist you in reading the body language of customers, and other casual contacts. Learning to decode the hidden meanings of non-verbal communications will assist you in handling difficult situations involving employees and customers.

Recognizing these concealed messages will help you establish a rapport and ensure that you get what you want!


Learn how to read the body and trump a “silver tongue.”
Be Direct. Learn how to express yourself and still respect the rights of others.
Replace fear with power by learning how to set boundaries and shift your thinking.
Mirror body language and establish rapport.
Greet and serve customers in a way that identifies you as cooperative, likable, charming and authoritative.
Use the “SOFTEN” technique to make people more receptive to your attempts at contact.

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